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Policy & Turn Around Time

Satisfaction Guarantee:

Customer service and satisfaction is one of our main priorities. Before any order leaves our facility, it has been checked multiple times to ensure the quality of the print or embroidery is of the highest grade, and that the correct amount of product has been completed and placed in the box or bag. If for any reason, you are not completely satisfied with the quality of the product you have received, please contact us within 72 hours and we will work closely with you to try and resolve the issue at hand.

 

Ordering:

Orders will be accepted via email, Facebook messenger, business telephone, via our website, or in person in the storefront. Orders sent to personal cell phone of any staff member will no longer be accepted to ensure all orders are correct and the proper steps are taken to complete your order in a timely manner. 

 

Turnaround Policy:

Our typical turnaround time is 14 business days. During School Sports and Christmas, the turnaround time can be as much as 30 days. Some orders with add-on services or specialty prints may take longer. Turnaround time begins when your artwork proof has been approved. Livin’ on a Prairie LLC. will be not responsible for missed deadlines due to weather conditions, power interruptions, back orders or errors from distributors, shipping errors, or anything else out of our control. If we foresee any problems, we will inform you of the problem and will work with you to reach a solution. It is the customers responsibility to inform our staff of any and all deadlines, so that we can better assist you and get your product to you in a timely manner. If we foresee your order turnaround being longer than the typical 14 business days, we will inform you at the time the order is placed. We work first in first out on all production, unless your deadline is a paid rush order, or your deadline date is months away.

*due to the current Covid-19 pandemic, some items have become problematic to obtain from our suppliers and we have experienced longer shipping timelines from the time the product is ordered from the supplier until it actually arrives at our storefront.  

 

Submitting Artwork:

Getting the artwork in a timely manner is extremely important and can delay the start of the job. For this reason, we ask that you call or email us when getting files ready to be sent, so that we can ensure we get the correct files for printing. Art not supplied in print ready format as required will be subject to art prep fees if needed. Artwork fee rates depend on the complexity of the design. You will be notified prior to production of any artwork fees, and approval of said fees will need to be approved along with design proof before we proceed with the production of your product.  We will not be responsible for any misspellings or errors in artwork after the final proof is approved. You can send us your artwork in several ways:

 

Payments:

Payment Before we can start on any project totaling over $500.00 will require a 50% deposit of total estimate. If your corporate ordering policy does not permit prepayment, please call to work out payment details, as we will work with any and all business purchasing policies to the best of our ability. If you make a deposit on the product when you place the order, then the remaining balance will need to be paid before the product can be picked up. All other payments are due at the time of product delivery. For your convenience we accept cash, checks, PayPal, and all major credit cards.

There is a $30.00 charge for all returned checks. If a check is returned, payments will need to be made with cash or cashier’s check and any future orders and payments will need to be paid for with cash or cashier’s check as well.

 

Rush Orders:

If your deadline is closer than our standard 10-day turnaround, the only way to ensure order completion in time is to pay a rush fee. Rush fees will be added to the final invoice, and the price will depend on the day needed. Our set minimum fee for rush orders is $15.00. We will contact you before adding the rush fee to see you if you want to proceed with the order.

 

Social Media:

We love creating custom products and are proud of the work we do for you. Pictures are often taken during production and after projects are complete. We post pictures of shirts on sites like Facebook, Instagram, and Pinterest. It’s a great way to show our skills and to spread awareness of your brand/ ad or event. If you’re not comfortable with your project being photographed and shared, please let us know when placing your order.

 

Care Instructions:

To ensure the longevity of your print and image vibrancy, we always recommend machine washing your apparel in cold water and tumble drying on low heat. Basketball jerseys and other athletic apparel should be washed inside-out and line dried if possible. All printed garments should be washed prior to wear. You should expect a small amount of fading with water based or discharge prints. Because they are basically dyed fabrics, the printing will fade along with the fabric after repeated washings. This is not a print defect.

 

Price Guarantee:

We completely stand behind our work. Please check your order carefully and notify us of any problems within 72 hours of delivery. If, for any reason, we made a mistake printing your order and it’s not as agreed upon in your emailed proof approval and falls outside these terms & conditions, we will gladly re-print your order within 10 working days. We will not be responsible for errors found after 72 hours.

 

Pricing:

Livin’ on a Prairie LLC.  reserves the right to change our pricing at any time without notification. Estimates are valid for 30 days after the estimate’s creation.

 

Shipping:

Unless otherwise agreed upon or requested, all orders will be shipped via USPS or FedEx and a tracking number for the package will be provided via email after the order has shipped upon request. The customer will be responsible for all shipping costs and will be included in pricing on the final invoice. Arrangements can be made for in-person pick up at our warehouse.

 

Order Cancellation:

Orders cancelled or modified after product has been ordered, but before customization has started, will result in the customer being responsible for the supplier restocking fee.  If returns can’t be made with the supplier, the customer will then be responsible for the full cost of all product ordered. An order cannot be cancelled after customization has been started.